Frequently Asked Questions

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

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Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Where do you deliver?

We deliver all across Pakistan to ensure everyone can enjoy our premium bedding and home essentials.

How long does delivery take?

Orders are usually delivered within 3 to 7 working days, depending on your location.

What are the delivery charges?

Delivery charges vary based on the order size and location. The exact shipping fee will be shown at checkout.

Can I return or exchange a product?

Yes! We offer a 7-day return and exchange policy for defective, damaged, or incorrect products.

How do I request a return or exchange?

Simply contact us at 0315-8635542 or email info@comfortheaven.pk, and we’ll assist you with the process.

Orders

Below are some of are common questions about orders

How can I place an order?

You can place an order by browsing our website, adding products to your cart, and checking out. If you need help, call or WhatsApp us at 0315-8635542.

Can I cancel my order?

Orders can be canceled before they are shipped. Once shipped, cancellations are not possible.

How can I track my order?

Once your order is shipped, you will receive a tracking number via SMS or email to monitor your delivery.

What payment methods do you accept?

We accept Cash on Delivery (COD), bank transfers, and online payment options for a secure shopping experience.

Need order assistance?

For any issues, feel free to call or WhatsApp us at 0315-8635542 or email us at info@comfortheaven.pk

Products

Below are some common questions about our products

What materials are used in your products?

We use high-quality fabrics, premium fibers, and durable materials to ensure comfort and longevity in all our products.

Are your waterproof bed covers fully protective?

Yes, our waterproof bed covers are designed to protect against spills, stains, and moisture, keeping your mattress safe.

Do your pillows and cushions come with covers?

Yes! Most of our pillows and cushions come with stylish, washable covers for added convenience.

How do I care for my bedsheets and pillow covers?

For best results, we recommend gentle machine washing with mild detergent and avoiding bleach.

Do you offer custom sizes for bedding products?

Currently, we offer standard sizes, but for bulk orders, we may accommodate custom requests. Contact us at 0315-8635542 to discuss your needs.

Wholesale

Below are some common questions about Wholesale products

Do you offer wholesale pricing?

Yes! We offer special bulk pricing for retailers, businesses, and resellers. For details, contact us at 0315-8635542 or email info@comfortheaven.pk

How can I place a wholesale order?

Placing a wholesale order is easy! Simply contact us at 0315-8635542 or email info@comfortheaven.pk, and our team will assist you with pricing, product details, and bulk order processing.

Is there a minimum order quantity for wholesale purchases?

Yes, wholesale orders require a minimum quantity, which varies based on the product category. Feel free to call or WhatsApp us at 0315-8635542 or email info@comfortheaven.pk for more information.

Do you provide branding or customized packaging for bulk orders?

Yes! We offer custom branding and packaging for bulk orders. Let us know your requirements, and we’ll tailor a solution for you. Contact us at 0315-8635542 or email info@comfortheaven.pk for customization options.

What are the payment terms for wholesale orders?

For wholesale orders, we accept bank transfers and advance payments, with terms depending on the order size. To discuss payment options, please reach out to us at 0315-8635542 or email info@comfortheaven.pk.