You may request a return or exchange if:

  • You received a damaged, defective, or incorrect product.
  • The item is unused, in its original packaging, and with all tags intact.
  • You initiate the request within 7 days of receiving your order.

Non-Returnable Items:

Used, washed, or damaged items (not due to our fault).
Customized or personalized products.
Clearance or sale items.

How to Request a Return or Exchange

Contact Us:

Call or WhatsApp: 03155340388
Email: info@comfortheaven.pk
Provide your order number, product details, and reason for return.
Return Approval

Once approved, we will guide you on how to send the item back.
Customers are responsible for return shipping costs unless the issue is due to our error.
Inspection & Processing

Once we receive the item, we will inspect it and process your exchange or refund within 5-7 business days.
Refunds (if applicable) will be issued via bank transfer or store credit.

Exchange Policy

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If you wish to exchange an item for a different size, color, or product, you can do so within 7 days, provided the item is in original condition.
If the requested exchange item is out of stock, we will offer a store credit or refund.

Refund Policy

Refunds are only applicable for defective or incorrect items.
Refunds will be processed via bank transfer or store credit, based on your preference.
Shipping charges are non-refundable, except in cases where the error was on our part.

Important Notes

Always record an unboxing video when receiving your order. This helps us verify any damage claims.
We reserve the right to reject returns that do not meet our policy criteria.
If you have any concerns, feel free to contact us we are here to help!
Phone & WhatsApp: 03155340388
Email: info@comfortheaven.pk